We know that not all items will fit, and returns are sometimes needed. We are here to make the return process as easy as possible. Please review our return policy below and if you have any other questions please contact support at firstname.lastname@example.org
We will accept return/exchange requests for items that are unused, with the original tags still intact. The product(s) must be in the original packaging, if applicable, and in the same condition it was received. The customer is responsible for shipping costs on returns/exchanges.
If you wish to return/exchange your item, we must receive your request within 14 days from the date the item/s were received.
To initiate a return, please email support at email@example.com with your order # and the item you wish to return. Once we receive your return request, we will send a confirmation email if the request was received within the 14-day return window. Please keep in mind, the customer is responsible for shipping costs on returns/exchanges.
Once the item has been received, our team will review your request and inspect the item. We will follow up with another email once the request has been processed to let you know if your return was approved. Once approved, the money will be refunded to your original method of payment within two weeks. Keep in mind, all payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a few days for the refund to show up in your bank statement.
If you receive your package and it just isn't the right size and you want to exchange, we’re happy to help.
To initiate an exchange, please email support at firstname.lastname@example.org with your order # and the item you wish to exchange. If we still have the item that you wish to exchange in stock, we will gladly help with sending a new one out to you once we have received your return. Please keep in mind, the customer is responsible for shipping costs on returns/exchanges.
Once the item has been received, our team will review your request and inspect the item. We will follow up with another email once the request has been processed to let you know if your exchange was approved and the exchanged item has been shipped to you. Unfortunately, we cannot guarantee we will still have this item in stock. If we do not have any more available and you still wish to return the item, you will receive a refund in the amount of the order not including shipping costs.
Unfortunately we can not accept an exchange if you have used a store coupon on the item you would like to exchange. In this case you will need to follow the refund section of this page and then re-purchase the item you would like in your size.
In the unlikely event that you receive a damaged or defective item, we’re happy to help.
We carefully hand inspect every item that leaves the boutique, but we also understand that sometimes things are missed. If you believe you have received a defective or damaged item, you must contact us at email@example.com within 3 days of receiving your package. In this email you will need to provide an image of the defective item along with an image of the clothing tag. No exceptions. Once we have received your inquiry, support will be in contact with you to make this right!
After you have submitted a return request to firstname.lastname@example.org, we will notify you when we have approved your request.
From here you will be responsible for paying for the return shipping costs. This means we do not send you a return shipping label.
Please return the item to the address we provide you in the email.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance.
Final Sale Items
If the item is marked "final sale", it does not qualify for a return/exchange and cannot be refunded.
Thank you for shopping with us!